Returns and Exchanges: Your Satisfaction, Our Commitment

Once a custom order has been submitted, it cannot be canceled unless it arrives damaged. If your custom order arrives in good condition and is not damaged, it cannot be returned. To process a refund or exchange, we may request a photo of the damaged custom product. Click here to request a refund or exchange.

In-stock orders can't be canceled after shipment. Attempts to cancel fall under our standard return policy.

Unfortunately, we are unable to offer a return service for oversized items. Refusal of delivery of an oversized item will incur a $350 freight charge to cover the delivery and return freight cost.

If you need to arrange a pickup of the merchandise you wish to return, please contact our Customer Service team at 1-866-452-7707 during business hours. Return delivery fees may apply.

If you have received the wrong product, compare the item number on the received item(s with your order confirmation and/or invoice. If they don't match, we recommend refusing the delivery and contacting us immediately. The product must be returned in its original packaging, and you will be reimbursed for returned freight charges if the wrong product was shipped. Click here to file a return claim.

Refunds will not exceed the overall value of the product under any circumstances, including installation time, damage, or additional costs incurred. Refunds will be issued using the same method of payment as the original purchase. For example, if the purchase was made with a credit card, the refund will be issued to the original account.