Our packaging is designed to provide maximum protection for your glass during shipping. If you receive damaged items, please report it to our Customer Support Team within 1 business day for freight shipments and within 14 days for standard shipments. For more details and assistance, visit Damaged Items.

Our Freight Service is tailored for large or heavy orders and delivered between 8:00 AM and 5:00 PM, Monday through Friday, within a 4-hour window. Your item will be brought to your curb at the end of your driveway. The item(s) will not be carried inside. Please carefully inspect your items upon delivery and report any damage. For more details about our Freight Service, please visit here.

For your convenience, our On-Site Pickup option is available for glass and mirror orders at our Dulles Glass Manufacturing Facility in Manassas, VA. Learn more about the pickup process and guidelines here.